Instead of starting with wireframes, workflows, and journeys, we will start as if the experience is a person, and welcome the new user. Bring your improv “yes” to this workshop that jump-starts designs by developing the right relationship from the start.
In this workshop, Torrey Podmajersky will lead you through the exercise for content-first design she shared in her book Strategic Writing for UX (O’Reilly, 2019). Because onboarding is one of the most critical UX challenges to get right, we’ll start where the user starts: entering the unknown experience. You’ll learn how to lead your team and intended users to find the right conversation for the experience, before wireframes and user flows are imagined. We’ll start by identifying the goals of the experience for the user and for the organization, and then participate in physical acting to create the experience as a conversation. Finally, we’ll create wireframes for the onboarding experience, and determine next steps.
What you'll learn
Practical experience with the process of conversation-first design
A guide to lead your own team through the experience
Example documents of the onboarding flow created in class
Who it's for
Aspiring and current UX designers, writers, and researchers
Product owners and managers